First of all, thank you for purchasing Velex products. To help ensure a satisfactory service and your rights, Velex Technology Ltd. warrants its products against defects (excluding physical damage to the product) in materials and workmanship under normal use for a period of one (1) year from the date of delivery.
Before you send any product to Velex, you must e-mail us, telephone us or fax us a RMA Form you filled. If approved, a RMA number will be e-mailed to you. Customers should deliver the returned products to our appointed service center within 15 days after you receive the RMA number. If returned products (within warranty period) are either stopped production or have difficulty in repairing, Velex will consider a replacement or other solutions, which shall be negotiated by both parties. If the customers are in need of technical support, our professional technicians will reply you at the first time, and provide the necessary technical data and auxiliary solutions. Velex will try our best to provide you the technical supports and relevant services.